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What materials can I ship with this program?
Personal computer equipment — monitors, CPUs, laptops, mice and keyboards — and peripherals such as printers,
scanners, digital cameras, etc. from any manufacturer. Items that cannot be included are disassembled monitors,
monitors with shattered, broken or cracked screens, and loose batteries.
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What do I use for a box and do you provide one?
In keeping with our goal of reducing waste and
promoting reuse, we do not provide either the shipping box or
packaging materials, that is your responsibility. Used boxes,
such as those your computer and monitor came in, are fine as
long
as they are in good condition. Also office supply stores
and packaging services sell boxes and packaging material for
this application.
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What if I do not have a complete system to ship?
Each box shipped may contain any combination of
personal computer related equipment for recycling. Packaging
must
be supplied by the customer and please remember... do
not ship loose batteries, monitors with broken screens, or other
restricted items. For example
you could include a CPU
and two printers, or a monitor and four
keyboards in your shipment.
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What happens to my equipment once it is received?
Metech's Total Consumption RecyclingSM and Accountable Resource Management® protocols warrant
that all products
and materials will be properly recycled. Recycling
includes reuse and recovery of contained materials. Additionally
all materials classified as hazardous waste once removed from
the computer system will be properly disposed of at
a
licensed
and Metech audited facility. Metech International is an ISO
9001:2001 and 14001 certified company. See www.metechrecycling.com/e-steward.htm for more information.
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What is ISO 9001:2001 and ISO 14001?
ISO 9001:2001 is an international quality standard that means Metech International has standardized and auditable
procedures throughout the company and that we are committed to continuous process improvement. ISO 14001 is
an international environmental standard that means that Metech has written environment standards and procedures
and we are committed to improving the environment.
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How many boxes can I ship with one label?
You can ship only one box per label. If you want to ship two boxes you must purchase two ARM® Computer
Recycling labels.
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I have a lot of equipment to ship, do I have to purchase lots of mailing labels?
No, this program is designed for the individual
that has a small amount of computer related equipment
to recycle.
If you have a large quantity, either call Metech International
at 888.638.2761 or email
Metech International at www.metechrecycling.com/contact.htm
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I accidentally shipped the wrong item, what do I do?
Unfortunately Metech is not responsible for equipment shipped
in error. Any equipment shipped in error cannot
be recovered
unless the equipment is loose batteries or monitors with broken
screens.
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Is there anything special I need to do before I ship?
We suggest that you remove any data from your hard drive before shipping your equipment.
Metech is not
responsible
for any information left on the hard drive.
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How do I know that Metech has received my equipment?
In approximately three weeks from the date of shipment,
Metech will notify you by email that your shipment
has arrived
and has been properly recycled in an environmentally friendly
manner.
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What if I do not receive a confirmation email?
If you have not received a confirming email five
weeks after date of shipment, contact Metech at recycleapple@metechgroup.com.
Include the date shipped, UPS shipping number, and any other
pertinent
information. Metech will attempt to track the shipment
of your "box" and will inform you of our findings.
Metech
is concerned about the proper recycling of your computer
equipment, but is not responsible for packages that
are
lost or damaged by UPS.
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Other questions?
If you have other questions, email Metech International
at recycleapple@metechgroup.com.
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